Terms of Service & Enterprise Operational Terms.

4.1 Scope of Work and Formal Change Orders

All custom software engineering, web application development, cloud architecture, and technical consulting are governed strictly by the deliverables, milestones, specifications, and revision rounds explicitly enumerated in the applicable written proposal or signed SOW. Anything beyond that explicit scope constitutes out-of-scope work. This includes additional features, UI/UX design modifications, third-party API integrations, cloud-server provisioning, vulnerability auditing, data migration, and revision rounds exceeding stated caps.

If the Customer requests or approves out-of-scope work in writing or electronically (for example by email, project-management portal, or messaging app), that request constitutes a formal Change Order. WayFonix may invoice the work at the prevailing hourly or milestone rates stated in the SOW or quoted prior to commencement. WayFonix will confirm the estimated charge in writing before starting a Change Order, and the Customer's written or electronic approval makes that estimate legally chargeable.

4.2 Third-Party Costs and Customer Dependencies

Domain registrations, third-party cloud hosting infrastructure (including Oracle Cloud Infrastructure or AWS), SMS or WhatsApp notification gateways, payment aggregator transaction commissions, and third-party software licenses are not included in development quotes unless explicitly bundled in the SOW. The Customer pays them directly to the provider or reimburses WayFonix upon invoice. Engineering delivery milestones depend strictly on the timely provision of architectural content, API credentials, third-party access, and staging approvals by the Customer. WayFonix is not responsible for delivery delays caused by missing or delayed Customer dependencies, and delivery dates shall automatically extend accordingly without penalty.

4.3 Intellectual Property Title and Overdue Invoices

Ownership and licensing of custom deliverables are established by the SOW or signed MSA. Unless explicitly agreed otherwise in writing:

• WayFonix retains all rights, title, and ownership in its pre-existing intellectual property, reusable libraries, frameworks, scaffolding, and proprietary development tools.
• Full intellectual property rights in custom deliverables transfer to the Customer only after all base project fees, Change Order charges, and applicable statutory taxes are paid in full.
• If an invoice is overdue, WayFonix may, after 7 calendar days' written electronic notice, withhold production source-code repositories, pause staging environments, and suspend access to hosted infrastructure under WayFonix's control, to the maximum extent permitted by law.

5.1 Customer Responsibility and Complete Tax Disclaimer

Vleo provides operational cloud-based inventory management, billing, and enterprise tracking tools in accordance with the subscription tier selected by the Customer. The Customer assumes sole and total legal responsibility for the accuracy, legality, calculation, and tax compliance (including Goods and Services Tax / GST invoicing rules) of all records entered or generated through Vleo. Vleo is strictly an administrative software utility. It does not provide chartered-accountancy, financial, tax, or legal advisory services.

5.2 Independent Customer Backups & Continuity

While WayFonix applies reasonable safeguards and technical redundancy to Vleo databases, Customers are responsible for their own operational business continuity and are strongly advised to regularly export and maintain independent, off-site backups of their business, inventory, and billing records. To the maximum extent permitted by law, WayFonix disclaims all liability for commercial interruption, regulatory penalties, or loss of historical records arising from the Customer's failure to maintain independent off-site backups.

6.1 Intermediary Role and Platform Scope

FixPulse is a software communication platform that enables independent service providers (such as repair technicians, tailoring workshops, and maintenance vendors) to manage service records and transmit ticket status updates to their own end-customers. To the extent WayFonix acts as an intermediary under Section 2(1)(w) of the Information Technology Act, 2000, it relies on the statutory protections available to intermediaries under Section 79 of the IT Act only where legally available and where all applicable statutory conditions and due diligence requirements are satisfied. Its legal status and protections depend strictly on its actual platform activities. WayFonix does not supervise, inspect, perform, warrant, or guarantee the physical workmanship, quality, safety, or timeliness of any physical repair, tailoring, or maintenance service performed by independent Service Providers.

6.2 Absolute Disclaimer of Physical Custody & Bailment

WayFonix never takes physical possession, custody, or control of any consumer hardware, electronics, garments, or machinery logged into FixPulse. At all times, physical items remain in the custody of the independent Service Provider or their client. No contract of bailment (under Section 148 of the Indian Contract Act, 1872) is created between WayFonix and any party.

6.3 Disputes Between Service Providers and Their Customers

All commercial and legal contracts for physical services exist solely between the independent Service Provider and the end-customer. Claims regarding workmanship, spare parts, pricing, delivery delays, loss or damage of physical goods, and off-platform payments must be directed solely to the party responsible for the service or goods. Both Service Providers and end-customers agree not to hold WayFonix responsible for such disputes, to the maximum extent permitted by law. Nothing in these Terms excludes liability that cannot lawfully be excluded or stops anyone from exercising a statutory legal right.

7.1 Program Architecture: Phase 1 (Training & Evaluation)

SkillForge operates educational courses and a Two-Phase Training-cum-Internship Program through the WayFonix Portal. Phase 1 (Month 1) is the Pre-Internship Training & Practical Evaluation Phase. It is deliberately operated with open admission to provide candidates an opportunity to learn practical software engineering standards without exclusionary pre-filters. Enrolling in Phase 1 creates strictly an educational and evaluative relationship. It does not establish an employer-employee relationship, nor does it guarantee a paid internship, stipend disbursement, or progression to Phase 2.

7.2 Selection Benchmarks for Phase 2 (Stipend-Bearing Internship)

Progression to Phase 2 (the professional stipend-bearing internship) is strictly competitive and merit-based. During Phase 1, trainees must submit all mandatory sandbox exercises, complete technical evaluations, project submissions, and meet published scoring benchmarks. Selection decisions rest entirely upon WayFonix's internal engineering cutoffs. Assessment evaluations are final, subject only to administrative correction of clerical scoring errors upon written request. Purchasing an optional Phase 1 certificate is not a condition for Phase 2 selection and does not guarantee or influence placement.

7.3 Phase 1 Completion Certificate & Optional Administrative Fee

Trainees who complete Phase 1 coursework but are not selected for Phase 2 (or who elect to conclude their engagement after Month 1) may apply for a verified One-Month Training & Project Completion Certificate, subject to the following binding conditions:

• (a) Nature of Fee & Refund Policy Alignment: Where a trainee voluntarily elects to apply for the certificate, the administrative fee disclosed prior to purchase and in the enrollment letter covers administrative evaluation, mentor review of Phase 1 submissions, identity verification, digital credential generation, and verification hosting on our digital ledger during the active operational lifecycle of the platform. Fee payments and any applicable refund requests are administered strictly under our Refund, Cancellation & Subscription Policy and disclosed checkout terms.
• (b) Entirely Optional Credential: Obtaining the completion certificate is completely optional. Trainees who do not purchase a certificate may view their evaluation scores and task reviews on the portal at zero cost. No certificate fee is charged unless voluntarily chosen.
• (c) No Guarantee of Employment or Accreditation: Taking part in Phase 1 or purchasing an optional certificate carries no guarantee of promotion to Phase 2, paid employment, future stipend, or university-level statutory accreditation (including UGC or AICTE recognition).
• (d) Private Institutional Status: Unless supported by a specific written statutory partnership, SkillForge certificates are private corporate completion credentials issued by WayFonix. They are not university degrees, government diplomas, or UGC/AICTE-accredited academic qualifications.

9.1 Payment Processing via RBI-Regulated Gateways

All commercial fees, subscription rates, applicable GST, and billing intervals are disclosed prior to purchase. Payments are securely processed through PhonePe Payment Gateway or other Reserve Bank of India (RBI) regulated payment service providers. Recurring subscriptions for Vleo or FixPulse are initiated strictly after the Customer completes RBI-mandated e-mandate authentication (AFA).

9.2 Plan Limits & Overage Billing

SaaS plans stipulate specific transaction volumes, user seats, notification credits, and cloud storage allowances. Usage exceeding plan parameters may be invoiced at disclosed overage rates or require upgrading to an appropriate commercial tier upon prior electronic notification.

9.3 Payment Inquiries, Billing Resolution & Disputes

In the event of a duplicate debit, transactional failure, or billing discrepancy, the User is encouraged to send transactional details and references to support@wayfonix.com or grievance@wayfonix.com. WayFonix investigates and settles verified errors under our Refund, Cancellation & Subscription Policy, normally within 7 to 14 business days of confirming the discrepancy.

Users are asked to notify WayFonix promptly so billing discrepancies can be resolved quickly and directly. Nothing in this clause limits, restricts, or removes any statutory right or remedy a User possesses under applicable banking laws, Reserve Bank of India (RBI) regulations, or payment-network operating rules to raise a chargeback or dispute with their financial institution. While a payment dispute is open, WayFonix may temporarily pause the affected account access or pending certificate issuance. Where a dispute or chargeback is proven to have been initiated fraudulently, in bad faith, or for authorized services fully rendered, WayFonix reserves the right to recover the disputed amount and statutory gateway penalties to the extent permitted by law.

12.1 Allocation of Roles: Data Fiduciary vs. Data Processor

All personal data handling is governed by our Privacy, Data Protection & Cookie Policy. Where a commercial client uploads personal data concerning their own employees, suppliers, or end customers into Vleo or FixPulse, the Customer acts as the Data Fiduciary (determining purpose and means), while WayFonix acts strictly as a Data Processor processing data under the Customer's contractual instructions. The Customer guarantees that it possesses all statutory notices and consents required under the DPDP Act, 2023 prior to uploading data.

12.2 Security Safeguards, Phased DPDP Compliance & Incident Protocols

WayFonix applies reasonable administrative, technical, and organizational safeguards suited to the data it handles (including HTTPS data transmission, credential hashing, and role-based access restrictions for operational personnel). However, no internet-connected service, software platform, or cloud storage can be guaranteed to be completely secure or perpetually free from vulnerabilities, zero-day exploits, or upstream cloud-provider outages.

Statutory compliance obligations under the Digital Personal Data Protection Act, 2023 ("DPDP Act") apply in accordance with the phased commencement and notification timeline established by the Central Government of India. In the event of a confirmed cybersecurity breach affecting personal data, WayFonix shall initiate appropriate containment measures and make notifications to CERT-In and other competent authorities, including the Data Protection Board of India, where required by applicable law and the relevant provisions in force. Where WayFonix has maintained reasonable baseline security practices, it is not liable for losses resulting from unauthorized third-party intrusions or upstream provider disruptions, to the maximum extent permitted by law.

15.1 Statutory Grievance Redressal Mechanism

Before initiating formal dispute proceedings, a User with a billing, technical, privacy, or credential grievance is requested to submit a formal written complaint to:

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable intermediary rules, WayFonix shall acknowledge complaints within 48 hours with a unique ticket identifier and endeavor to investigate and resolve grievances within 30 calendar days. Both parties commit to good-faith internal resolution efforts during this period.

Statutory Preservation: This internal grievance process does not prevent, restrict, or condition any consumer from seeking remedies before a competent statutory Consumer Commission under the Consumer Protection Act, 2019, approaching regulatory authorities, or seeking urgent interim relief from a competent court at any time.

15.2 Binding Sole Arbitration

Where a commercial dispute, controversy, or claim arising out of or relating to these Terms, payments, or services cannot be resolved through internal grievance consultation within 30 days, and where the dispute is legally capable of being referred to arbitration under Indian law, it shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, as amended:

• The tribunal shall consist of a Sole Arbitrator appointed by mutual agreement of the parties, or in accordance with the Act;
• The seat and venue of arbitration shall be Ghazipur, Uttar Pradesh, India;
• The language of the arbitration shall be English;
• Arbitration shall proceed strictly on an individual basis. To the extent permitted by law, neither party may bring claims as a representative or class member;
• Non-Override of Mandatory Rights: Nothing in this arbitration clause shall override, displace, or preclude any mandatory consumer remedies or complaints before statutory Consumer Commissions under the Consumer Protection Act, 2019, or proceedings that applicable law mandates must remain before a statutory tribunal or judicial authority.

15.3 Governing Law & Court Jurisdiction

These Terms are governed entirely by the substantive and procedural laws of the Republic of India. Subject to Section 15.2, and without prejudice to mandatory statutory consumer dispute forums or legal rights that cannot lawfully be waived or restricted under Indian law, the competent civil courts situated at Ghazipur, Uttar Pradesh, India shall possess exclusive jurisdiction over applications for interim relief, arbitral enforcement, and any non-arbitrable civil disputes.